North America BreezeCARE Customer Support
Alvarion protects your investment and ensures that your Alvarion products continue to deliver reliable performance and consistent availability with the BreezeCARE customer support program. The program features value-add options including ServicePlus™, Service Level Agreement (SLA), for comprehensive technical support, easy CareTicket™ purchasing for unlimited "as-needed" support, and two-year and three-year Extended Warranties for worry-free coverage of your Alvarion equipment. Whichever options you choose, BreezeCARE offers the peace of mind from having an expert team of Alvarion technicians and highly-trained support partners "on call" and caring for your Alvarion systems.
BreezeCARE ServicePlus Service Level Agreement (SLA)
Take advantage of the Alvarion team of specialists, dedicated to providing excellent technical support. If you have not already registered, please click below.
If you already have a ServicePlus SLA, open a Service Request here.
BreezeCARE CareTickets
Purchase a CareTicket to take advantage of Alvarion's expert technicians on a single service request. You'll receive phone support and Web-based assistance, access to maintenance and update software releases, license key upgrades, Return Material Authorizations (RMAs) and more. Purchase multiple CareTickets at a significant savings.
If you already have a previously purchased CareTicket number, open a Service Request here.
BreezeCARE Extended Warranties
An Extended Warranty may be purchased from the distributor or reseller who sold you your Alvarion products. A two or three year Extended Warranty is available and may be obtained from your reseller up to 90 days from the purchase of your Alvarion system. Please contact your reseller.
What's New in North America Customer Service
(Last updated March 11, 2008)
Firmware & MIBs for v5.0.18 for BreezeACCESS VL, BreezeNET B & BreezeACCESS 4900
Release Notes for Firmware v5.0 for BreezeACCESS VL & BreezeACCESS 4900
Release Notes for Firmware v5.0 for BrezeNET B
BreezeCONFIG v4.5.0.9 for BreezeACCESS VL, BreezeNET B, BreezeACCESS 4900 & BreezeACCESS AU-EZ
BreezeMAX 3000 Modular & Micro BSTs - Ver. 2.5.2
BreezeLITE Configuration Utility for BreezeMAX 3000 Modular BST - Ver. 2.0.1
Up-to-date Lightning Protection Guidelines
eMGW - Ver. 4.0
New!! AlvariSTAR Administration Manual. Please refer to the AlvariSTAR Product Line.
WALKair 1000 - Ver. 9.0
WALKair 3000 - Ver. 4.5
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.
New!! BreezeMAX PRO S CPE Installation & Maintenance User Manual. Please refer to the BreezeMAX Product Line sorting category.
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